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Return policy

Quite simply, if you are not satisfied with your purchase, you can return any of our products within 30 days of receiving them for a refund.

To be eligible for a refund, your items must be unused and in the same condition you received it.

For first time purchases, opened cases of Ketone Elixir can be returned for a refund.

How to return an item for refund

  1. Email us at team@ketoneelixir.com to request a discounted shipping label.
  2. You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non refundable unless the product is defective. If you receive a refund, the cost of return shipping will be deducted from your refund.
  3. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Late or missing refunds

Once you have checked your bank account, if your refund isn’t showing we recommend that you contact your credit card company or PayPal customer service. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at team@ketoneelixir.com